About Us

ABOUT US

We are sandalwood seller & importer in Malaysia, which manufacturing & wholesaling

high quality sandalwood product since 1950s. The range of sandalwood product are:

- sandalwood logs

- sandalwood chips

- sandalwood craftworks

- sandalwood statue

- sandalwood beads

- sandalwood incense.

CONTACT US

Facebook:	https://www.facebook.com/TheSandalwood

Contact Person:	Austin Ow Ming Way

Contact Number:	+6 016 3388 594

E-Mail Address:	info@the-sandalwood.com

Company Name:	HIONG YEE TENG CRAFWORK & TRADING
Company Registry No:	NS 0123608 W

Address:	No. 327, Ground Floor Jalan Haruan 5/7 Pusat Komersil Oakland 2 70300 Seremban N.S.D.K. Malaysia.

SHIPPING METHOD & TIMING

We will choose the best shipping method, wherever it is best fit to the distance, shipping time & costing.

Buyer may select the shipping provider by himself/herself, the alternative shipping cost will bear by buyer.

Any package is missing or broken during the shipping period (Shipper selected by buyer) seller will not accept return & claim.

Free Shipping:

For Peninsular Malaysia Only.

Sabah & Sarawak from RM 10/kg.

Shipping method will only decide by seller for free shipping.

Only applicable for Accumulated per-purchase RM 108 & above.

List of Shipping provider by seller:

MALAYSIA:

- Gdex / Postlaju

- 7 to 14 days

WORLDWIDE:

- EMS or DHL

- Various Time, depends on country and services selected.

- (Please contact us for various charges, depends on countries & distance)

REFUND & RETURN POLICES

- Items may return back to us, if package are broken by the shipper chosen by the seller.

- Refund / claim for loss & damage items during shipping, will only accept for selected shipper by seller.

"30 Days Money Back Guarantee" return policy:

1. "30 Days Money Back Guarantee" Refund will only process if the original goods return to seller.

2. Return goods in the package must be 90% or more in the original weight or number of pieces.

3. Return goods contain material / items different with the original goods will not be accepted for refund policy.

4. Return goods sold more than 30 days of the receipt date will not be accepted for refund policy.

5. Shipping fee of returning goods must pay by buyer.

6. Must meet all condition stated above.